About this service

The Companies House Direct service is run by Companies House. We want as many people as possible to be able to use this service. For example, that means you should be able to:

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

We know some parts of this service are not fully accessible. We know that:

What to do if you cannot access parts of this service

To get information on this service in a different format like accessible PDF, large print, easy read, audio recording or braille, contact us by:

We’ll discuss what assistance we can provide to help you meet your responsibilities. With your permission, we’ll place a note on our internal system.

For example, if you have impaired vision and would prefer us to contact you by phone, we can call to remind you when your confirmation statement or accounts are due.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

Companies House is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed in the next section.

Non-accessible content

Some of the content in this service is non-accessible.

Disproportionate burden

Navigation and accessing information

This content is non-accessible because:

Interactive tools and transactions

This content is non-accessible because:

We’ve assessed the cost of fixing the issues with navigating and accessing information, and the interactive tools and transactions. At the same time, we have taken into account that:

  1. the service will be decommissioned in early 2021
  2. most of its functionality and information is already available on the Companies House service, all of it in an accessible form

We believe that fixing the issues now would be a disproportionate burden within the meaning of the accessibility regulations. As we continue to develop and enhance the functionality available on the Companies House service our aim is to ensure that it can be used by as many people as possible.

What we’re doing to improve accessibility

To improve the accessibility of our services, we:

How we tested this service

This service was audited on 8 July 2020. The audit was carried out internally where we tested a sample of pages using a variety of manual and browser-based testing tools.

This statement was prepared on 22 July 2020. It was last updated on 9 September 2020.